Reference

Privacy Policy for Indonesia Accounts

We spell out what we collect when you open an account, how cookies and device logs work, and when payment checks may use DANA, OVO, GoPay, or QRIS…

Account dataCookiesDevice logsLocal law

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What We Collect and Why

capit899 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to keep your account matched to you and to answer privacy requests without delay. That usually includes your email or phone contact, login timestamps, device type, IP region, cookie IDs, and the payment reference that comes through DANA, OVO, GoPay, or

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QRIS. We use that data to confirm access, spot duplicate accounts, resolve disputes, and keep transaction records aligned with your profile. If local law asks us to retain a record longer, we keep it only for that period and limit access inside our team. The same
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rule applies whether you open the account on desktop or mobile, and you can ask us what we hold before you change or close the account through chat or email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK US DIRECT

Where to Send Privacy Requests

For privacy questions, we keep three contact paths open: live chat, email, and the account form inside your profile. Live chat is the fastest way to start a correction or access request, while email works well if you want a written trail. We may ask you to confirm the account email, last login device, or a recent DANA, OVO, GoPay, or QRIS reference before we act. That keeps requests tied to the right account and reduces accidental changes.

Team online

Live chat

Open chat from the site footer any time. We use it for access, correction, and deletion requests, and we may ask you to confirm your current device or last login before continuing.

Email

Send a written request with your account email and the change you want. We reply with the next step and may ask for a matching payment reference if your request touches a DANA, OVO, GoPay, or QRIS record.

Account form

Use the form inside your account area when you want to update details after login. It helps us link your request to the right profile and keep the check tied to the privacy policy records.

ACCOUNT SAFETY

How We Handle Data Safely

Our policy is built around data minimisation: we keep the fields needed to run your account, then we close access to them when the account is closed or when the retention period…

Account data

We keep only the contact and login details needed to tie your profile to the right account, answer requests, and stop accidental access from another device or browser.

Cookie use

Cookies store session state, language choice, and security markers so you do not need to sign in again on every page or device during one visit on your device.

Device checks

We may log browser type, phone model, and IP region to detect unusual access from Android Chrome, iPhone Safari, or desktop Chrome and connect the right account quickly.

Payment references

When you use DANA, OVO, GoPay, or QRIS, we keep the reference needed to match the transaction to your account and settle a query later if you ask.

Retention window

We keep records only as long as we need them for account handling, legal duties, or dispute checks, then we limit access or remove them where allowed by law.

Your requests

Send a correction, copy, or deletion request through live chat or email. We may ask for your account email and last login device before changing data on file.

Privacy Policy Questions You Ask

These answers explain how the policy works when you open an account, log in from mobile, or use DANA, OVO, GoPay, or QRIS. If you want a copy of the data we keep, or you need a correction after a device change, start with live chat or the account form. We will confirm the account first, then handle the request within the limits of local law.

We keep the contact details, login logs, device markers, and payment references needed to run your account and answer requests. If you change phones or browsers, we may keep the earlier record for matching and security.

Cookies help remember your session, language choice, and security checks, so you do not need to confirm every page again. You can clear them in your browser, but some sign-in steps may then repeat.

We keep only the reference and status needed to match the payment to your account. We do not keep more than we need for checks, and access stays limited inside our team.

Yes. Use live chat or the account form, tell us what you want changed, and we will confirm the account before we act. If the request touches a payment record, we may ask for the transaction reference.

We keep it for the time needed for account handling, dispute checks, legal duties, or the retention period required by local law. After that, we restrict access or remove it where the law allows.

Start with live chat for the fastest path, or send an email if you want a written record. If your request is about another device or an account change, include the login email and last known phone or browser.

Yes. Access depends on local law and is available only where local law permits. If a regional check is needed, we will explain the next step before anything changes on your account.

Privacy Policy for Indonesia Accounts

Where to Send Privacy Requests

Live chat

Email

Account form

How We Handle Data Safely

Account data

Cookie use

Device checks

Payment references

Retention window

Your requests

Privacy Policy Questions You Ask

01 What data do you keep from my account?

02 Why do you use cookies on my device?

03 Do you keep DANA, OVO, GoPay, and QRIS details?

04 Can I ask for a copy or correction?

05 How long do you keep my data?

06 Who should I contact about privacy?

07 Does local law affect my access?

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